At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Competitive salary, online GP access, generous family leave, and huge discounts on products.
- Other info: Flexible hours, career development support, and a vibrant team culture await you!
- Why this job: Use your people skills to make a real difference in customers' lives while earning great rewards.
- Qualifications: Confident communicators with a knack for building relationships will thrive here.
The predicted salary is between 22000 - 26000 £ per year.
Start Date - 06/07/2026. All potential candidates should read through the following details of this job with care before making an application.
Shift Pattern is Full Time.
Why this job matters:
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part Time - Evening & Weekends in Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a part-time role in Truro. With a supportive culture, comprehensive training, and numerous benefits including generous family leave and access to healthcare, we empower our employees to thrive both personally and professionally. Join us to enjoy a rewarding career where your skills are valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time - Evening & Weekends in Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences to what they care about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! In your interview, let your natural charm shine through. Remember, they’re looking for someone who can build relationships, so don’t be afraid to share a bit about yourself and your life experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at EE. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Advisor - Part Time - Evening & Weekends in Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really understand what we're looking for. Familiarise yourself with the role and how your skills can shine through in your application.
Show Off Your Personality:We love a confident talker! Make sure your application reflects your personality. Share your experiences and how they relate to the role, especially those moments where you've built relationships or solved problems.
Tailor Your Application:Don’t just send a generic application. Tailor it to us! Highlight your relevant skills and experiences that match the job description. This shows us you’re genuinely interested and have put in the effort.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, think of examples from your life where you've successfully communicated or resolved issues. Whether it's negotiating with family or helping friends, these experiences are gold for showcasing your skills.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you handle changing situations. Share stories that highlight your adaptability, especially in customer service scenarios. It shows you're ready for anything!
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team culture, training opportunities, or career paths at EE. This not only shows your interest but also helps you determine if it's the right fit for you.
