At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and generous family leave.
- Other info: Flexible shifts, career development support, and a vibrant team culture await you.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
The predicted salary is between 22000 - 26000 £ per year.
Start Date - 06/07/2026. All potential candidates should read through the following details of this job with care before making an application. Shift Pattern is Full Time.
Why this job matters: If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Experience Advisor (full time & part time) in Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for Customer Experience Advisors in Truro. With a strong focus on personal development, competitive salaries, and generous benefits such as online GP access and market-leading family leave, EE fosters a supportive and inclusive work culture where employees can thrive both personally and professionally. Join us to be part of a dynamic team that values your contributions and encourages you to carve out your own career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (full time & part time) in Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your flexibility! Make sure to highlight any experiences where you've adapted to changing situations or supported others. This aligns perfectly with EE's commitment to work-life balance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Customer Experience Advisor (full time & part time) in Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your Personality:We love a confident talker! When writing your application, let your personality shine through. Share your experiences and how they relate to the role. Whether it’s negotiating with family or building relationships, show us how your life skills make you a great fit for our team.
Tailor Your Application:Don’t just send a generic application. Take the time to customise your CV and cover letter to highlight the skills and experiences that match what we’re looking for. Use keywords from the job description to demonstrate that you’re the perfect match for the Customer Experience Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
As a Customer Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your transferable skills and show that you're a great fit for the role.
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Whether it’s sharing a funny story or discussing your passions, being yourself will help you stand out and make a memorable impression on the interviewers.
