At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Starting salary of £26,116, flexible hours, and great discounts.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 22000 - 26000 £ per year.
All potential candidates should read through the following details of this job with care before making an application. Shift Pattern is Full Time.
Why this job matters:
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Handler and Operator in Penzance employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, particularly for the Call Handler and Operator role in Truro. With a supportive work culture that offers flexible scheduling, generous family leave, and extensive training opportunities, employees can thrive both personally and professionally. Additionally, the competitive salary, comprehensive benefits including online GP access, and community engagement initiatives make EE a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler and Operator in Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your skills and experiences, especially those that relate to building relationships and communication.
✨Tip Number 3
Show off your personality! In a call handler role, being personable is key. Don’t be afraid to let your character shine through during the interview – it’s all about making connections and showing how you can enhance customers' digital lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what we’re looking for, so you can tailor your approach and stand out from the crowd.
We think you need these skills to ace Call Handler and Operator in Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Understanding the key points will help you tailor your application to match our vibe.
Show Off Your People Skills:Since this role is all about chatting with customers, make sure to highlight your communication skills in your application. Whether it’s negotiating with family or building relationships, let us know how your experiences make you a great fit for the team!
Be Yourself:We want to see the real you! Don’t be afraid to inject a bit of personality into your application. Share your unique experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way with us!
Apply Through Our Website:When you’re ready to hit send, make sure to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
As a Call Handler and Operator, your ability to connect with people is key. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your transferrable skills and show that you're a great fit for the role.
✨Practice Active Listening
In this role, you'll need to listen carefully to customers' needs. During the interview, practice active listening by summarising what the interviewer says and asking follow-up questions. This shows that you value communication and are ready to engage with customers.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the role. Remember, they want to see the real you and how you can contribute to their team culture!
