At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a supportive and flexible workplace with a great team culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and generous family leave.
- Other info: Flexible hours, career development support, and community volunteering opportunities.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Start Date - 06/07/2026. Shift Pattern is Full Time.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Operator in Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for Call Centre Operators in Truro. With a supportive culture, comprehensive training, and a commitment to career development, employees can thrive while enjoying competitive salaries and generous benefits, including market-leading family leave and access to healthcare. Join us to be part of a dynamic team that values your contributions and empowers you to enhance customers' digital lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with talking to customers and handling different situations.
✨Tip Number 3
Show off your personality! When you're on the phone, let your confidence shine through. Remember, it’s all about building relationships, so be yourself and connect with the customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Call Centre Operator in Penzance
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we value authenticity!
Tailor Your Application:Make sure to customise your application for the Call Centre Operator position. Highlight any relevant skills or experiences that show you can connect with customers and handle conversations confidently. We love seeing how you fit into our team!
Show Enthusiasm:Let us know why you’re excited about this role! Whether it’s the chance to help customers enhance their digital lives or the flexibility we offer, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions for call centre roles, like handling difficult customers or upselling products. The more you practice, the more natural you'll feel during the real thing.
✨Ask Questions
At the end of the interview, don’t forget to ask thoughtful questions about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
