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- Tasks: Help customers with mobile billing queries over the phone and provide excellent support.
- Company: Join EE, a leading tech company known for its innovative services and supportive culture.
- Benefits: Enjoy flexible hours, competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible shifts, including options for home working and self-scheduled breaks.
Where: EE Newcastle – BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: 13,379.73 rising to 13,698.13 after 8 months being here, plus uncapped commission
Start Date: 8th September 2025
Part Time: 20 hours per week (can also offer 25 or 30 hours)
*Please note, our shift pattern will include working every Sunday and Monday, other working days will be discussed through the recruitment process.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service role with EE.
Why not use your skills to make a difference and join our Home Tech Team in Newcastle. Youll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.
You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of13,379.73 rising to 13,698.13 after 8 months of being here, plus incentives and bonuses.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
- Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor (Whitley Bay) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor (Whitley Bay)
✨Tip Number 1
Familiarise yourself with EE's products and services, especially in mobile billing. Understanding the common issues customers face will help you engage more confidently during interviews and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your thoughts clearly and show that you're naturally helpful and calm, which are key traits for this role.
✨Tip Number 3
Research the company culture at EE and be prepared to discuss how your values align with theirs. Showing that you understand their commitment to flexibility and support can set you apart from other candidates.
✨Tip Number 4
Be ready to share examples of how you've built relationships in previous roles or situations. This will highlight your ability to connect with customers and colleagues, which is essential for a Customer Service Advisor.
We think you need these skills to ace Part Time Customer Service Advisor (Whitley Bay)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that relate to customer service. Emphasise your problem-solving abilities and any experience with technology or gaming, as these are valuable for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work for EE and how your skills align with their values, particularly in providing excellent customer service.
Highlight Flexibility: Since the role offers flexible hours, mention your availability and willingness to work Sundays and Mondays. This shows that you are adaptable and ready to meet the company's needs.
Showcase Soft Skills: In your application, highlight soft skills such as being calm, helpful, and able to build relationships. These traits are essential for a customer service role and will make you stand out.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with billing queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to engage in a friendly conversation.
✨Highlight Your Flexibility
This position offers flexible working hours, so emphasise your adaptability and willingness to work different shifts, including Sundays and Mondays. Share any previous experiences where you've successfully managed changing schedules.
✨Express Your Interest in Technology
Since the role is within the Home Tech Team, showing enthusiasm for technology can set you apart. Mention any relevant hobbies, like gaming or tinkering with gadgets, to demonstrate your passion and understanding of tech-related issues.
