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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and access to online GP services.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible shifts, opportunities for home working, and a focus on career development.
The predicted salary is between 12000 - 13000 £ per year.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part-time Customer Service Advisor (Merthyr Tydfil) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Service Advisor (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply will show your ability to build relationships with customers, a vital skill for this position.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Since the role involves specific shift patterns, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Part-time Customer Service Advisor (Merthyr Tydfil)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Customer Service Advisor. Emphasise any problem-solving abilities, technical knowledge, or customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your skills can contribute to their team. Be sure to include specific examples of your problem-solving skills.
Highlight Transferable Skills: Even if you don’t have direct experience in customer service, highlight transferable skills such as communication, patience, and the ability to work under pressure. Relate these skills to the job description to show you’re a good fit.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers over the phone, it's crucial to showcase your ability to explain technical concepts clearly and concisely. Practice articulating your thoughts and ensure you listen actively during the interview.
✨Highlight Your Flexibility
This position offers flexible working hours, so emphasise your adaptability and willingness to work varied shifts. Share any previous experiences where you successfully managed changing schedules or responsibilities.
✨Express Enthusiasm for Technology
Since the role is tech-related, convey your passion for technology and how it impacts people's lives. Mention any relevant hobbies, like gaming or tinkering with gadgets, to show that you have a genuine interest in the field.