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- Tasks: Help customers with mobile billing queries over the phone and provide excellent support.
- Company: Join EE, a leading telecommunications company known for its innovative technology and customer service.
- Benefits: Enjoy flexible hours, competitive salary, online GP access, and discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible shifts, including options for home working and self-scheduled breaks.
The predicted salary is between 13379 - 13698 £ per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Part time: 20 or 25 hours per week
Salary:£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses
Hourly rate:£12.82 per hour rising to £13.12 per hour at 8 months in role
Start date: February 2026
Set Shift Pattern:
- Mon: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
- Tues: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
- Wed: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
- Thur: Off
- Fri: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
- Sat: 20 hrs (15:45-21:00) or 25 hrs (12:30-21:00)
- Sun: Off
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Agreatstarting salary of£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
#J-18808-Ljbffr
Part Time Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services, especially around mobile billing. This knowledge will help you engage confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle various customer queries or complaints, as this will prepare you for potential situational questions during the interview.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will highlight your ability to think on your feet and provide excellent customer support.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts, especially since the role requires working Sundays and Mondays. Demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or gaming, as these are relevant to the role.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your ability to build relationships and provide excellent customer service, even if your experience is not directly related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how your skills can contribute to their Home Tech Team. Be sure to express your flexibility regarding working hours.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers over the phone, it's crucial to showcase your ability to articulate clearly and listen actively. Practice answering common interview questions out loud to refine your delivery.
✨Express Your Interest in Technology
Given that the job is within a tech-focused environment, share your enthusiasm for technology or gaming. Mention any relevant experiences or interests that could relate to the products and services offered by EE.
✨Highlight Your Flexibility
The role offers flexible working hours, so emphasise your adaptability and willingness to work various shifts, including Sundays and Mondays. This shows you're committed to meeting the company's needs.