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- Tasks: Help customers with mobile tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, online GP access, and career development.
- Why this job: Make a difference while building skills in a supportive team culture with opportunities for growth.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back to your community.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part-time Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply is key in a customer service role.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've successfully helped someone solve a problem. This will showcase your ability to build relationships and provide excellent service.
We think you need these skills to ace Part-time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Customer Service Advisor. Emphasise any problem-solving abilities, technical knowledge, or customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working for EE and how your skills can contribute to their team.
Highlight Transferable Skills: Even if you lack direct experience in customer service, focus on transferable skills such as communication, patience, and the ability to work under pressure. Relate these skills to the job description provided.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers over the phone, it's essential to showcase your ability to explain technical concepts clearly. Practice articulating your thoughts and ensure you can convey information in a friendly and approachable manner.
✨Highlight Your Flexibility
This position offers flexible working hours, so emphasise your adaptability and willingness to work different shifts. Share any previous experiences where you successfully managed changing schedules or responsibilities.
✨Express Enthusiasm for Technology
Since the role is technical in nature, show your passion for technology and how it impacts people's lives. Mention any relevant hobbies or interests, like gaming or tinkering with devices, to demonstrate your genuine interest in the field.
