At a Glance
- Tasks: Help customers with mobile tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, online GP access, and career development.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back to your community.
- Why this job: Make a difference while building skills in a supportive team culture with opportunities for growth.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part-time Customer Service Advisor in Manchester employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a part-time role in customer service. Located in the vibrant Rhydycar Business Park in Merthyr Tydfil, we offer competitive pay, generous benefits including discounts on EE & BT products, and a supportive work culture that fosters personal and professional growth. With opportunities for tailored training and career development, as well as initiatives like volunteering days and comprehensive family leave, joining our team means being part of a community that values your contributions and supports your aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Advisor in Manchester
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply is key in a customer service role.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've successfully helped someone solve a problem. This will highlight your ability to build relationships and provide excellent service.
We think you need these skills to ace Part-time Customer Service Advisor in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Part-time Customer Service Advisor position. Tailor your application to highlight how your skills align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Focus on customer service and technical skills, even if they are from different roles or experiences.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for EE and how your problem-solving abilities and interpersonal skills make you a great fit for the team.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers over the phone, it's essential to showcase your ability to explain technical concepts clearly. Practice articulating your thoughts and consider how you can make complex information easy to understand.
✨Highlight Your Flexibility
This position offers a flexible working environment, so be ready to discuss how you manage your time and adapt to changing circumstances. Share any experiences where you've successfully balanced multiple responsibilities.
✨Express Enthusiasm for Technology
Since the role is tech-related, show your passion for technology and how it impacts people's lives. Mention any personal interests in gaming or gadgets that relate to the job, as this can help you connect with the interviewers.
