At a Glance
- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and access to online GP services.
- Other info: Flexible working options and opportunities for volunteering and personal development.
- Why this job: Be part of a supportive team culture while developing your skills and career.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part-time Customer Service Advisor in Bargoed employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a part-time role in customer service. Located in the vibrant Rhydycar Business Park in Merthyr Tydfil, we offer competitive pay, generous benefits including discounts on EE & BT products, and comprehensive support for career development. Our inclusive work culture fosters teamwork and personal growth, ensuring you have the resources to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Advisor in Bargoed
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and build rapport, which is crucial for a customer service role.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we support our employees can help you align your answers with what we’re looking for during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability. Since this role involves specific shift patterns, showing that you can adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Part-time Customer Service Advisor in Bargoed
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Part-time Customer Service Advisor position. Tailor your application to highlight how your skills align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, even if it's not directly in customer service. Emphasise any problem-solving skills, technical knowledge, or experience in similar roles.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for EE and how your background makes you a suitable candidate for the position.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Flexibility
This position offers flexible working hours, so be ready to discuss your availability and willingness to adapt to different shifts. Mention any previous experiences where you successfully managed changing schedules.
✨Express Enthusiasm for Technology
Since the role involves mobile tech, show your passion for technology. Share any relevant experiences, whether it's gaming, using new gadgets, or helping friends with tech issues. This will demonstrate your natural interest in the field.
