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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone, from simple questions to complex issues.
- Company: Join EE, a leading telecommunications company focused on customer support and technology.
- Benefits: Enjoy flexible scheduling, a starting salary of £12,535.47, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture with tailored training.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible work options, online GP access, and generous family leave policies included.
Long Description
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £12,535.47 rising to £12,834.13 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Show your problem-solving skills during the interview. Think of specific examples where you've successfully resolved issues, whether in a tech context or not. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don't have direct experience, understanding basic concepts can help you feel more confident when discussing technical queries with customers.
✨Tip Number 3
Emphasize your interpersonal skills. Since building relationships is key in this role, be prepared to discuss how you've successfully interacted with others in previous roles or situations.
✨Tip Number 4
Research EE's company culture and values. Being able to align your personal values with those of the company can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to really understand what a Customer Service Advisor does, especially in a technical context. Familiarize yourself with common broadband issues and think about how your problem-solving skills can apply.
Highlight Transferable Skills: In your application, emphasize any relevant skills you have, such as being helpful, calm under pressure, and good at building relationships. These are key traits that EE is looking for.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the job description. Use keywords from the job posting to show that you’re a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for EE and how you can contribute to their team.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Highlight any experiences where you had to think on your feet or troubleshoot issues.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service. Practice explaining complex ideas in simple terms and be ready to showcase your ability to build rapport with customers over the phone.
✨Emphasize Your Flexibility
This position offers flexibility, so be sure to express your willingness to adapt to different schedules and work environments. Share any previous experiences where you successfully managed changing circumstances.
✨Research the Company Culture
Familiarize yourself with EE's values and culture. Be ready to discuss why you want to work for them specifically and how you align with their commitment to support and develop their employees.
