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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone, from simple questions to complex issues.
- Company: Join EE, a leading telecommunications company focused on customer support and technology.
- Benefits: Enjoy flexible scheduling, a starting salary of £12,535.47, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture with tailored training.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible work options, online GP access, and generous family leave policies included.
Long Description
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £12,535.47 rising to £12,834.13 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or tech, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don’t have direct experience, having a basic understanding of routers, modems, and connectivity problems can help you stand out as a candidate who is eager to learn.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be prepared to discuss how you connect with others and provide support. Share any relevant experiences that highlight your calm and helpful nature.
✨Tip Number 4
Research EE’s company culture and values. Understanding their commitment to flexibility and support can help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to really understand what a Customer Service Advisor does, especially in a technical context. Familiarize yourself with common broadband issues and think about how your problem-solving skills can be applied.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that align with the job description. Emphasize your ability to build relationships and your calm demeanor, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology and customer service, and provide examples of how you've helped others in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples that highlight your ability to think critically and provide solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's essential to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain complex technical issues in simple terms.
✨Emphasize Your Flexibility
This position offers flexibility, so make sure to express your willingness to adapt to different schedules and work environments. Highlight any previous experiences where you successfully managed changing circumstances.
✨Be Personable and Approachable
Building relationships is key in customer service. During the interview, show your friendly demeanor and ability to connect with others. Share instances where you've built rapport with customers or colleagues.
