Part Time Customer Service Advisor

Where: EE Newcastle – BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (also available for 25 or 30 hours)

Note: Our shift pattern includes working every Sunday and Monday. Other working days will be discussed during the recruitment process.

Why this job matters

If you enjoy solving problems, gaming, or tinkering with technology, you have transferable skills for a Customer Service role with EE.

Join our Home Tech Team in Newcastle to assist customers with Mobile Billing-related queries. You’ll handle simple questions or more complex issues, supporting customers throughout.

No specific experience is required. If you\’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility, including scheduling your breaks, banking time, and occasional home working, to support your personal needs.

What’s in it for you?

• A starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Join a supportive team with tailored training and opportunities for growth. What are you waiting for?