Part Time Customer Service Advisor

5 days ago Be among the first 25 applicants

Where: EE Newcastle – BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours)

Note: Our shift pattern includes working every Sunday and Monday. Other working days will be discussed during recruitment.

Why this job matters

Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle and support customers over the phone with Mobile Billing queries. Whether it\’s a simple question or a more complex issue, you\’ll be there to help.

No specific experience needed. If you\’re naturally helpful, calm, and good at building relationships, we can train you.

Flexibility and Support

We understand life is unpredictable. We offer flexibility, including scheduling your own breaks, banking time, and occasional home working, to help you succeed and manage personal commitments.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

Join a team with a great culture, support, and training to build a lasting career. What are you waiting for?

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Telecommunications

Referrals can double your chances of interview success at EE.

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