At a Glance
- Tasks: Engage with SMB customers to protect contracts and identify growth opportunities.
- Company: EE, a leading telecommunications provider in Northern Ireland.
- Benefits: Comprehensive benefits package, including healthcare and market-leading parental leave.
- Other info: Join a supportive team focused on your growth and wellbeing.
- Why this job: Make a real impact by helping businesses thrive and reducing churn.
- Qualifications: Strong communication skills and sales experience required.
The predicted salary is between 30000 - 40000 € per year.
EE is seeking an Outbound Customer Growth Advisor in Northern Ireland to engage with Small and Medium Business customers. This role focuses on protecting contracts, reducing churn, and identifying growth opportunities through customer interaction.
The ideal candidate will have strong communication skills and experience in sales.
The position offers a comprehensive benefits package tailored to support your growth and wellbeing, including access to healthcare and market-leading parental leave.
Outbound SMB Growth Advisor — Retention & Upsell employer: EE
EE is an excellent employer, offering a dynamic work culture that prioritises employee growth and wellbeing. With a comprehensive benefits package that includes access to healthcare and market-leading parental leave, employees in Northern Ireland can thrive both personally and professionally while engaging with Small and Medium Business customers in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound SMB Growth Advisor — Retention & Upsell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Outbound SMB Growth Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Since this role is all about engaging with customers, make sure you can confidently communicate your value. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 3
Research the company! Get to know EE's values and recent initiatives. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to connect with you better and understand how you can contribute to reducing churn and driving growth.
We think you need these skills to ace Outbound SMB Growth Advisor — Retention & Upsell
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about engaging with customers, make sure your written application showcases your strong communication skills. Use clear and concise language to demonstrate how you can connect with SMB customers effectively.
Highlight Relevant Experience:We want to see your experience in sales and customer interaction. Be sure to include specific examples of how you've successfully reduced churn or identified growth opportunities in your previous roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention how your skills align with protecting contracts and driving customer growth, so we know you’re the right fit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EE
✨Know Your Customer
Before the interview, research the types of Small and Medium Businesses that EE engages with. Understand their challenges and how your role as an Outbound Growth Advisor can help them reduce churn and identify growth opportunities.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences in detail. Be ready to share specific examples of how you've successfully retained customers or upsold products. Use metrics to highlight your achievements, as numbers speak volumes!
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and show that you value their insights. This will reflect your ability to engage effectively with customers.
✨Highlight Your Adaptability
In a role focused on retention and upselling, adaptability is key. Be prepared to discuss how you've adjusted your strategies based on customer feedback or market changes. This shows that you're proactive and can thrive in a dynamic environment.
