At a Glance
- Tasks: Engage with UK SME customers to boost sales and enhance relationships.
- Company: Dynamic telecom company focused on customer growth and satisfaction.
- Benefits: Flexible benefits package, including healthcare, gym memberships, and generous leave policies.
- Other info: Opportunities for personal growth and a supportive team culture.
- Why this job: Join a vibrant team and make a real impact on customer success.
- Qualifications: Strong communication skills and a knack for sales; experience in customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound-focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you'll be doing:
- Outbound Customer Growth
- Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
- Inbound Support (When Required)
- Support inbound call volumes during busy periods.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
- Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
- Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a one team culture by sharing best practice and helping colleagues.
Essential skills/experience:
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable skills/experience:
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales portals.
Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Outbound Business Sales Advisor - Customer Growth employer: EE
Join a dynamic team as an Outbound Business Sales Advisor in the heart of the UK, where your contributions directly impact the growth and retention of Small and Medium Business customers. We pride ourselves on a supportive work culture that fosters employee development through coaching and collaboration, alongside a comprehensive benefits package tailored to enhance your wellbeing and work-life balance. With access to market-leading perks such as a 24/7 online private GP and generous parental leave, we are committed to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Business Sales Advisor - Customer Growth
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when handling objections and having those all-important value-based conversations with customers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you stay on top of your job search and ensure you don’t miss any opportunities to shine.
We think you need these skills to ace Outbound Business Sales Advisor - Customer Growth
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure your application highlights your strong communication and listening skills. Use examples that showcase how you've handled challenging conversations or objections in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs for the Outbound Business Sales Advisor role.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your contact details and ensure everything is accurate, as this reflects your compliance mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EE
✨Know Your Product Inside Out
Make sure you understand the products and services you'll be discussing during the interview. Familiarise yourself with pricing, contract terms, and how they benefit customers. This will help you hold confident, value-based conversations that align with customer needs.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Show that you can handle objections and challenging conversations by responding thoughtfully to their questions and concerns.
✨Showcase Your Sales Experience
Be ready to share specific examples from your past experience in outbound or inbound sales. Highlight how you've successfully retained customers, identified upsell opportunities, and balanced customer needs with commercial outcomes.
✨Emphasise Team Collaboration
Since this role requires working closely with wider teams, be prepared to discuss how you've contributed to a team culture in previous roles. Share examples of how you've engaged in coaching, feedback, and shared best practices to improve overall performance.
