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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovative technology and customer service.
- Benefits: Enjoy flexible working hours, remote options, and a starting salary of £23,504 with bonuses.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Access to online GP services, generous family leave, and volunteering days to give back.
The predicted salary is between 18800 - 19200 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Online Customer Service Agent - Immediate Start employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Agent - Immediate Start
✨Tip Number 1
Familiarise yourself with common mobile tech issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Technical role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Since you'll be talking over the phone, being able to convey information clearly and calmly is essential. Try role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview process.
✨Tip Number 4
Highlight your transferable skills from previous experiences, even if they are not directly related to customer service. Skills like patience, empathy, and the ability to work under pressure are highly valued in this role.
We think you need these skills to ace Online Customer Service Agent - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that relate to customer service and technical support. Emphasise your problem-solving abilities and any experience you have with technology or gaming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your personal qualities, like being helpful and calm, make you a great fit for the team. Use specific examples to illustrate your points.
Highlight Transferable Skills: Even if you don't have direct experience in customer service, highlight any transferable skills you possess. This could include communication skills, patience, and the ability to work under pressure, which are all crucial for this role.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammar mistakes, and ensure that your contact information is correct. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot a technical issue.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in helping customers understand solutions.
✨Highlight Your Adaptability
The job requires flexibility and the ability to handle various queries. Share experiences where you've adapted to changing situations or learned new skills quickly, showing that you're ready for anything that comes your way.
✨Express Your Enthusiasm for Technology
Since the role is tech-related, convey your passion for technology and how it impacts people's lives. Mention any relevant hobbies, like gaming or tinkering with devices, to demonstrate your genuine interest in the field.
