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- Tasks: Deliver exceptional customer service and support to our valued customers.
- Company: Join EE, a multi-award-winning mobile network with a vibrant culture.
- Benefits: Earn £11.09 per hour, enjoy training, and access private healthcare options.
- Other info: Enjoy volunteering days and free tea and coffee while you work.
- Why this job: Kickstart your career with hands-on experience and personal growth opportunities.
- Qualifications: No specific background needed, just bring your energy and ambition.
Full time apprenticeship
Hourly rate: 11.09
Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.
This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
Free tea and coffee, and even a concierge.
Online Customer Service Agent - Immediate Start employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Agent - Immediate Start
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show off your enthusiasm during interviews. We want to see that you’re genuinely excited about joining our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone out or resolved an issue. We love hearing about real-life examples that showcase your charm and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. We’re all about community, and knowing someone inside can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about wanting to be part of our award-winning apprenticeship scheme.
We think you need these skills to ace Online Customer Service Agent - Immediate Start
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your charm and enthusiasm, so don’t be afraid to be yourself. Remember, we’re looking for someone who can connect with our customers, so a bit of warmth in your writing goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Online Customer Service Agent. Highlight any relevant experience or skills that show you can provide exceptional service. We love seeing how you can relate your background to what we do at EE!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This helps us quickly see why you’d be a great fit for our team without getting lost in the details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing apprenticeship scheme right there.
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their values. Understanding their commitment to customer service and diversity will help you align your answers with what they’re looking for.
✨Show Your Enthusiasm
During the interview, let your passion for helping customers shine through. Share examples of how you've gone above and beyond in previous roles or situations, even if they’re from different backgrounds.
✨Prepare for Common Questions
Think about questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or opportunities for career progression. This shows that you’re genuinely interested in growing with the company.