At a Glance
- Tasks: Engage with small businesses to drive sales and build lasting customer relationships.
- Company: Join BT, a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits package, including healthcare, gym memberships, and generous leave policies.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customer's needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE's standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/ revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor (Oldbury) employer: EE
BT is an exceptional employer, offering a dynamic work environment in Oldbury where Sales Advisors can thrive. With a strong focus on employee growth and wellbeing, we provide tailored benefits including access to a 24/7 online GP, generous parental leave, and a market-leading pension scheme. Our culture encourages adaptability and continuous learning, making it an ideal place for those looking to build meaningful relationships with customers while achieving their career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Oldbury)
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Role-play common sales scenarios with a friend or family member. The more comfortable you are with influencing and guiding conversations, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that Sales Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Sales Advisor (Oldbury)
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Sales Advisor role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills:When you're crafting your application, don’t hold back on showcasing your communication and customer service skills. Use examples from your past experiences that demonstrate how you've influenced decisions or built relationships with customers. We love a good story!
Be Target-Driven:Since this role is all about achieving targets, make sure to mention any previous sales achievements or experiences where you’ve met or exceeded goals. We want to see that you’re motivated and ready to thrive in a target-driven environment!
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will give you an edge during the interview. Be ready to discuss how you would apply these techniques in real-life situations.
✨Show Your Target-Driven Mindset
Prepare examples from your past experiences where you've met or exceeded targets. Highlight your motivation and how you organise your workload to achieve results. This will demonstrate to the interviewer that you're driven and capable of thriving in a target-driven environment.
