At a Glance
- Tasks: Drive sales and build relationships with small business customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact by helping SMEs thrive with top-notch products and services.
- Qualifications: Strong communication skills and a willingness to learn in a sales environment.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success (Oldbury) employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in Oldbury. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers, all while enjoying a flexible and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success (Oldbury)
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail your pitch. Being able to listen and respond effectively is key in sales, so make sure you’re comfortable with that.
✨Tip Number 3
Don’t shy away from using technology! Familiarise yourself with CRM systems and other tools that can help you manage customer relationships. Being tech-savvy will give you an edge in keeping everything organised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Sales Advisor - Customer Success (Oldbury)
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear and articulate. Use concise language and avoid jargon to ensure your message comes across effectively.
Tailor Your Application:Take the time to customise your application for the role. Highlight your relevant experience in sales and customer service, and explain how it aligns with the responsibilities outlined in the job description. This shows us that you understand what we're looking for!
Demonstrate Your Customer Focus:We want to see that you can put customers first. In your application, share examples of how you've successfully met customer needs in the past. This could be through upselling or resolving issues – anything that showcases your customer service skills will do!
Keep It Organised and Professional:Make sure your application is well-structured and free from errors. A tidy presentation reflects your attention to detail, which is crucial for keeping our sales tools and systems up to date. Remember, we appreciate professionalism!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with guiding conversations and influencing decisions.
✨Showcase Your Sales Experience
Even if you don’t have extensive sales experience, think of examples from previous roles where you’ve successfully met targets or influenced outcomes. Be ready to discuss these experiences in detail, highlighting your adaptability and willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
