At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Flexible work culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
- Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor in Oldbury employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors. Located in the heart of the UK, we provide tailored benefits that enhance your wellbeing and support your lifestyle, including access to a 24/7 online private GP and a market-leading pension scheme. Join us to thrive in a target-driven environment where your contributions are valued, and you can build meaningful relationships with SME customers while enjoying opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Oldbury
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down your pitch. Being able to listen, influence, and convey messages clearly is key in sales, so let’s make sure you shine in those areas.
✨Tip Number 3
Don’t shy away from using tech! Familiarise yourself with CRM systems and databases. The more comfortable you are with these tools, the better you’ll be at keeping track of customer info and making informed decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Let’s get you that Sales Advisor role!
We think you need these skills to ace Sales Advisor in Oldbury
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT’s products and services. This will help you tailor your application to show how you can meet customer needs and drive sales effectively.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences that relate to the role. We want to see how you can influence and communicate effectively!
Show Your Sales Savvy:Highlight any previous sales experience or achievements in your application. If you've exceeded targets before, let us know! We love seeing that drive and ambition in candidates.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will show that you’re ready to hit the ground running and achieve those targets.
✨Show Your Adaptability
Be prepared to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and grow will resonate well with interviewers looking for someone who can thrive in a dynamic environment.
