At a Glance
- Tasks: Support customers with payment queries and provide expert guidance during challenging times.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and discounts.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong interpersonal skills are essential.
The predicted salary is between 21600 - 26400 £ per year.
Where: EE North Tyneside
(Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary :
£26,116.00 rising to £26,738.00 at 9 months in role
Start
Date: 2nd November
2026
Why this job
matters
Are you someone that has a wealth of life experience which
could help you navigate challenging situations?
This could be
resilience from raising a family, or the life skills you've built
up from years of building relationships with those around you.
If
so, you have the transferrable skills to succeed in a Payment
Support role with EE.
Why
not use your skills to make a difference and join our Payment
Support Team in North Tyneside?
We need people like you to support
and guide our customers during difficult times.
Whether it's
helping them with a billing query, assisting those who have fallen
behind on their payments or anything else they need, with the
training we provide you will be the expert that they need.
Every
interaction will deliver a brilliant, personal
service.
We understand
that life never stands still, and like most roles within EE, this
opportunity is designed with flexibility in mind.
We're here to
support you in being successful, meaning we'll do everything we can
to make sure you don't miss that appointment, or can look after
your family in an emergency.
Just a few ways we're doing this
include giving you the opportunity to schedule your own breaks and
banking time, and the option of occasional home
working.
What's in it for
you?
A great starting
salary of £26,116.00 rising to £26,738.00 after 8 months of being
here, plus incentives and bonuses.
Online GP –
Giving you access to a GP via telephone or video 24/7 for both you
and your immediate family, fully funded by us.
Market leading paid carer's leave, up to 2 weeks off for
carers to give that bit of extra support to our colleagues who are
caring for family or friends who are disabled, ill or
elderly.
Family Leave - Equalised maternity,
paternity, and adoption leave and it gives all parents 18 weeks
full pay and 8 weeks half pay in the first year however they choose
to grow their family.
Huge discounts of EE
& BT products including your Mobile and Broadband – saving you
hundreds of pounds every year.
Support in
carving your own career path.
We are passionate about developing
our people and we'll support you in achieving the career you
want.
Season Ticket Travel Loan – giving you
the funds to pay for your travel to and from work up front, making
a difference where it counts.
Volunteering
days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you
and your family.
On top of all that, we've got a great team culture,
meaningful support, and tailored training to help you build a
lasting career.
What are you waiting for?
Customer Training Support Advisor in North Shields employer: EE
EE is an excellent employer for those seeking a dynamic and rewarding role as a Sales Advisor in Glasgow. With a vibrant team culture, competitive pay starting at £13,928.53, uncapped commission opportunities, and a strong focus on employee growth, you'll thrive in an environment that values your contributions. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and flexible working arrangements that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in North Shields
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Support Advisor in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EE:Your cover letter is your chance to shine! Tell us why you want to work at EE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EE!
How to prepare for a job interview at EE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
