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- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent.
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role.
Start date: May 2026 onwards.
What's in it for you?
- Competitive Salary: Starting at £26,116.00, rising to £26,738 after 8 months in role, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‐leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast‐paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle (Gosforth) Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here.
You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we'll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent - Uncapped Commission in North Shields employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in North Shields
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Call Centre Agent role.
✨Tip Number 3
Show off your personality! During the interview, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to showcase your communication skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent - Uncapped Commission in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and showcase how you've met targets or provided excellent service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your communication skills make you a great fit for our team. Keep it engaging and personal!
Showcase Your Adaptability: In a fast-paced environment like ours, adaptability is key. Share examples in your application of how you've successfully navigated changes or challenges in previous roles. We love to see that flexibility!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to improve customer experiences. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
The role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to think on your feet or adjust your approach to meet customer needs. This will highlight your ability to thrive in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or career development at EE. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.