At a Glance
- Tasks: Help UK SMEs grow by selling EE Mobile & BT Broadband through inbound calls.
- Company: Join BT, a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, generous leave, pension scheme, and world-class training opportunities.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact in the business world while developing your sales skills.
- Qualifications: Customer-focused, excellent communicator, and resilient with a passion for sales.
The predicted salary is between 27835 - 27835 £ per year.
Join BT as a Business Sales Advisor in our Inbound Acquisitions Team, selling EE Mobile & BT Broadband.
Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £27,835.00 + 30% OTB
Hours: Full Time, 37.5 hours per week
Shifts: Monday-Friday with shifts falling between 8am-7pm
What you'll be doing
You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by inbound calls as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline, responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
What skills you'll need
- Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
- Creative in approach to generating revenue.
- Excellent communication skills – knows how to demonstrate, promote and sell.
- Be passionate, ambitious, resilient and driven in your career.
- Ability to build strong relationships with customers and colleagues at all levels.
Benefits
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
- Enhanced women's health support, including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carer's leave.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
Inbound SME Sales Advisor – Revenue Growth & Customer Impact in North East employer: EE
BT is an exceptional employer, offering a dynamic work environment at our Customer Contact Centre in Newcastle upon Tyne. With a strong focus on employee growth, we provide world-class training and development opportunities, alongside a comprehensive benefits package that includes a generous pension scheme, enhanced family leave, and private healthcare support. Join us to be part of a customer-centric team where your contributions directly impact revenue growth and customer satisfaction, all while enjoying a supportive and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound SME Sales Advisor – Revenue Growth & Customer Impact in North East
✨Tip Number 1
Get to know the company inside out! Research BT and their products like EE Mobile and BT Broadband. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your sales pitch! Since you'll be dealing with inbound calls, it’s crucial to sound confident and persuasive. Role-play with a friend or use a mirror to refine your communication skills and get comfortable with selling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Inbound SME Sales Advisor – Revenue Growth & Customer Impact in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your customer-focused experience and any sales achievements that show you can hit those revenue targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for sales and how your skills align with the role. Don’t forget to mention why you’re excited about joining BT and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at EE
✨Know Your Product Inside Out
Before the interview, make sure you understand EE Mobile and BT Broadband thoroughly. Familiarise yourself with their features, benefits, and any recent updates. This will help you demonstrate your knowledge and passion for the products during the interview.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully acquired and retained customers in the past. Highlight your ability to understand customer needs and how you’ve gone above and beyond to ensure satisfaction. This will show that you’re aligned with the role's focus on customer acquisition.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your pitch and responses to common interview questions.
✨Demonstrate Resilience and Ambition
Be ready to discuss challenges you've faced in previous roles and how you overcame them. Show your ambition by talking about your career goals and how this position fits into your plans. Employers love candidates who are driven and resilient!
