At a Glance
- Tasks: Help UK SMEs thrive by selling EE Mobile & BT Broadband through inbound calls.
- Company: Join BT, a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous leave, and world-class training opportunities.
- Other info: Dynamic team culture with great career progression and benefits.
- Why this job: Make a real difference for businesses while developing your sales skills in a supportive environment.
- Qualifications: Customer-focused, creative, and excellent communication skills are essential.
The predicted salary is between 27835 - 27835 £ per year.
Join BT as a Business Sales Advisor in our Inbound Acquisitions Team, selling EE Mobile & BT Broadband.
Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £27,835.00 + 30% OTB
Hours: Full Time, 37.5 hours per week
Shifts: Monday-Friday with shifts falling between 8am-7pm
What you'll be doing
You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by inbound calls as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline, responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
What skills you'll need
- Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
- Creative in approach to generating revenue.
- Excellent communication skills – knows how to demonstrate, promote and sell.
- Be passionate, ambitious, resilient and driven in your career.
- Ability to build strong relationships with customers and colleagues at all levels.
Benefits
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
- Enhanced women's health support, including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carer's leave.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
Business Sale Advisor in North East employer: EE
BT is an exceptional employer, offering a dynamic work environment at our Customer Contact Centre in Newcastle upon Tyne. With a strong focus on employee growth, we provide world-class training and development opportunities, alongside a comprehensive benefits package that includes a generous pension scheme, enhanced family leave, and private healthcare support. Join us to be part of a customer-centric team where your contributions are valued and rewarded, making a meaningful impact in the lives of UK SME customers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sale Advisor in North East
✨Tip Number 1
Get to know the company inside out! Research BT's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! You’ll be on the phone a lot as a Business Sales Advisor, so rehearse how you’d introduce yourself and explain why you’re the perfect fit for the role. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Sale Advisor in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Sales Advisor role. Highlight your customer-focused experience and any sales achievements that show you can hit those revenue targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sales and how you can contribute to BT's success. Be sure to mention your resilience and ability to build strong relationships, as these are key for us.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to promote and sell effectively. We love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and you’ll be able to keep track of your application status easily. Let’s get you on board with us at BT!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand BT's products, especially EE Mobile and BT Broadband. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs.
✨Show Off Your Sales Skills
Prepare to share specific examples of your past sales experiences. Think about times when you successfully acquired or retained customers and how you overcame challenges. This will demonstrate your ability to hit those revenue and product volume targets.
✨Be Customer-Centric
During the interview, emphasise your customer-focused approach. Talk about how you prioritise customer satisfaction and how you build relationships. This is key for a role that revolves around acquiring and retaining SME customers.
✨Demonstrate Resilience
The role requires resilience, so be ready to discuss how you've handled setbacks in the past. Share stories that highlight your determination and ability to bounce back, as this will show you're the right fit for a fast-paced sales environment.
