At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Earn £13.35 per hour, flexible hours, bonuses, and great discounts.
- Other info: Enjoy a dynamic team environment with opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13928 - 17410 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Newton Aycliffe employer: EE
EE is an exceptional employer located in Darlington, offering a flexible work environment that prioritises employee well-being and growth. With competitive pay, generous family leave policies, and a strong commitment to career development, employees are supported both personally and professionally. The vibrant team culture, combined with unique benefits like online GP access and volunteering days, makes EE a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Newton Aycliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! EE is looking for someone who’s naturally helpful and calm. Don’t be afraid to let your personality shine through in your responses – it’ll make you more memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Part Time Customer Service Advisor in Newton Aycliffe
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your interests and how they relate to the role. Remember, we’re looking for someone who’s naturally helpful and calm.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant skills or experiences, even if they’re not directly related to customer service. We love seeing how your unique background can bring something special to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you can communicate effectively, which is key in a customer service role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for you. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in a mobile billing context. Familiarise yourself with common billing queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves solving customer issues, prepare examples from your past experiences where you've successfully resolved problems. Whether it's in gaming, tech, or any other area, highlight how you approached the situation and what the outcome was. This will demonstrate your ability to think on your feet.
✨Emphasise Your People Skills
Building relationships is key in customer service. Be ready to discuss how you connect with others, whether it’s through active listening or empathy. Share anecdotes that illustrate your calmness and helpfulness when dealing with customers, as these traits are highly valued.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows that you’re not just interested in the job, but also in how you can grow within the company.
