At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a tech leader focused on connecting people and enhancing lives.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Flexible working hours, tailored training, and a supportive team culture.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Locations
Customer Service Representative in Newport, Wales employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our Lancaster Sales Team fosters a vibrant work culture where collaboration and support are key, alongside opportunities for personal development and flexible working arrangements. With market-leading family leave policies, access to healthcare, and generous discounts on products, we ensure our employees feel valued and empowered to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that perfect role.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can adapt to different customer needs – it’s what this role is all about!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer service shine through. Talk about how you love helping people and finding solutions – it’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for energetic and ambitious individuals to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Customer Service Representative in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can put customers first – it’s all about making that connection!
Show Your Passion:Let your enthusiasm shine through in your application! We want to see that you’re genuinely excited about helping customers and being part of our team. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
In a fast-paced environment like EE, adaptability is crucial. Think of situations where you had to adjust quickly to changes or unexpected challenges. Be ready to share these examples during your interview to highlight your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role, team culture, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. It’s a great way to leave a lasting impression!
