At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and incentives.
- Other info: Flexible working hours, tailored training, and opportunities for career growth.
- Why this job: Make a genuine difference while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path with development opportunities.
- Season Ticket Travel Loan for travel to and from work.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental.
- On target commission available.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent in Newport-On-Tay employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our Lancaster Sales Team fosters a vibrant work culture where your contributions are recognised, and you have the opportunity to develop your skills through tailored training and flexible working arrangements. With generous family leave policies, access to healthcare, and community volunteering days, we ensure that our employees feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Newport-On-Tay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've put customers at the heart of your previous roles. Remember, confidence is key!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent in Newport-On-Tay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your work history, focus on specific achievements and results. Did you exceed targets or receive positive feedback? We love to see how you've made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the details you need to get started on your journey with us!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer queries in the past, demonstrating your ability to adapt and provide solutions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about times when you’ve had to deal with difficult customers or unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
