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- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, flexible working, and generous leave policies.
- Why this job: Make a real impact by helping customers find the perfect products.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with excellent career development opportunities.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2026 onwards
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Permanent Sales Associate - Full time in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Sales Associate - Full time in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences and how they relate to the role. Think of specific examples where you’ve excelled in customer service or hit targets – this is your time to shine!
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart shows you care. Plus, it boosts your confidence when you walk in feeling good about yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Permanent Sales Associate - Full time in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Associate role. Highlight any customer service experience and achievements that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves speaking with customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to see all the details about the role and benefits right there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you research EE and its products. Understand their values and what makes them stand out in the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully handled customer needs. Think of specific situations where you went above and beyond to provide excellent service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle a customer call, focusing on building rapport and finding solutions. This will demonstrate your communication skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
