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- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, bonuses, private GP access, and generous family leave.
- Why this job: Make a real impact by helping customers find the perfect tech solutions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours, career development support, and community volunteering days.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026 onwards
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Immediate Start Call Centre Operative in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Start Call Centre Operative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect better during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your communication skills and ability to adapt. These stories will make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t wait too long – the sooner you apply, the better your chances!
We think you need these skills to ace Immediate Start Call Centre Operative in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and can help you tailor your application to show us why you’re the perfect fit!
Show Off Your Customer Skills: Since this role is all about putting customers first, make sure to highlight any experience you have in customer service. Share specific examples of how you've helped customers in the past – we love a good story!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in helping us see if you’d be a great match for our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you as soon as possible!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Operative, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Adaptability
This role requires you to be quick on your feet. Think of times when you've had to adapt to changes or handle unexpected situations. Sharing these stories will highlight your ability to thrive in a fast-paced environment, which is crucial for success at EE.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
