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- Tasks: Deliver exceptional customer service and assist with queries about bills, contracts, and smartphones.
- Company: Join EE, a multi-award-winning mobile network with a vibrant culture.
- Benefits: Competitive pay, NVQ training, discounts on products, and flexible family leave.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific background required, just bring your energy and ambition.
- Other info: Enjoy volunteering days and access to 24/7 online GP services.
Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Customer Service Representative - Immediate Start (Permanent) in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Immediate Start (Permanent) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research EE and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you fit right in with our culture.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will help you feel more confident and prepared when it comes to showcasing your charm and enthusiasm during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that job with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at EE. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - Immediate Start (Permanent) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making their experience with us the best it can be.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that match what we’re looking for, especially your ability to connect with customers and solve problems.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique story and how it relates to the role – we love diverse backgrounds and experiences!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its customer service values. Understand their commitment to diversity and community, as well as the specifics of their apprenticeship scheme. This will show your genuine interest and help you connect your answers to their mission.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully resolved issues or helped someone out. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Enthusiasm
EE is looking for energy and ambition, so let your personality shine through! Be enthusiastic about the role and express your eagerness to learn and grow within the company. A positive attitude can make a huge difference in how you're perceived.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about the training process, career progression opportunities, or how they support employees' personal development. This shows that you're serious about your future with them.