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- Tasks: Deliver exceptional customer service and assist with queries about bills, contracts, and smartphones.
- Company: Join EE, a multi-award-winning mobile network known for its innovation and inclusivity.
- Benefits: Competitive pay, NVQ training, discounts on products, and flexible family leave.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific background required, just bring your energy and ambition.
- Other info: Enjoy volunteering days and access to online GP services for you and your family.
Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Customer Service Advisor- immediate start - permanent in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- immediate start - permanent in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show off how you fit right in. When you chat with us, drop in some examples of how you've embodied those values in your past experiences.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your thought process with us.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Don’t be afraid to let your charm and enthusiasm show when you're talking to us – it’s what we love to see in a Customer Service Advisor!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing perks right there!
We think you need these skills to ace Customer Service Advisor- immediate start - permanent in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your charm and enthusiasm, so don’t be afraid to be yourself. Remember, we’re looking for someone who can connect with our customers, so a bit of warmth in your writing goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that show you can provide exceptional service. We love seeing how your background can bring something unique to our team!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This shows us that you can communicate effectively, which is key in customer service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture right there.
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their customer service values. Understand their commitment to diversity and community, as well as the perks they offer. This will show your genuine interest in the company and help you connect with the interviewer.
✨Show Your Enthusiasm
As a Customer Service Advisor, your energy and enthusiasm are key. During the interview, let your personality shine through! Share examples of how you've helped customers in the past and express your passion for providing exceptional service.
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving issues, managing difficult customers, and ensuring satisfaction. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or how the team collaborates to support each other. This shows that you're not only interested in the role but also in growing with the company.