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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, flexible working, and career development opportunities.
- Why this job: Make a real impact by helping customers find the right tech solutions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment with great team support and community involvement.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2026 onwards
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent - Immediate Start (Permanent) in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Immediate Start (Permanent) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences that highlight your communication skills and ability to adapt. These stories can really make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds!
We think you need these skills to ace Contact Centre Agent - Immediate Start (Permanent) in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Contact Centre Agent, so make sure you understand the role and how your skills fit in.
Tailor Your CV and Cover Letter: Don’t just send the same old CV! Tailor it to highlight your relevant experience and skills that match the job. We love seeing how you can bring value to our team, so make it personal!
Show Off Your Communication Skills: Since this role is all about connecting with customers, make sure your written application reflects your communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We recommend applying directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contact Centre Agent role. Familiarise yourself with the key responsibilities and how your previous experience aligns with them. This will help you articulate why you're a great fit for the position.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past roles to demonstrate how you've effectively communicated with customers and resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've successfully handled customer queries or challenges. Structure your answers using the STAR method (Situation, Task, Action, Result) to keep your responses focused.
✨Express Your Enthusiasm for the Company
Research EE and their values before the interview. Show genuine interest in their mission to enhance customer experiences through technology. Mention any specific products or services you admire, and explain how you can contribute to their success as part of the team.
