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- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, bonuses, private GP access, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and opportunities for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Where: Two locations available: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026 onwards
What’s in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Call Centre Operator in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost your confidence and help you think on your feet when you're actually on the phone with customers.
✨Tip Number 3
Network like a pro! Connect with current or former EE employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Call Centre Operator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment. Be genuine and let your personality shine through!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet targets and provide excellent service. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially those related to customer service. This will not only show your enthusiasm but also help you tailor your answers to align with what they stand for.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built rapport over the phone. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
The role requires you to adapt quickly in a fast-paced environment. Think of instances where you've successfully navigated changes or challenges in previous jobs. Highlighting your ability to stay calm and focused under pressure will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or career progression at EE. This shows your genuine interest in the role and helps you assess if it's the right fit for you.