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- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, bonuses, private GP access, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible shifts, career growth opportunities, and paid volunteering days.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: February 2026 onwards
*Please note, the shift pattern for our February intake will be working 12 hour shifts over 3 or 4 days per week.
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent- Immediate Starts in Newcastle upon Tyne employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent- Immediate Starts in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you feel more confident when it comes to handling customer queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you've excelled in customer service or met targets. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Call Centre Agent- Immediate Starts in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and communication skills, as these are key to success in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working at EE. Share specific examples of how you've put customers first in past roles and how you can bring that same energy to our team.
Showcase Your Adaptability: In your application, mention times when you've had to adapt quickly to changes or challenges. This role is fast-paced, so demonstrating your ability to thrive in such environments will make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the information you need to complete your application smoothly.
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you had to adapt quickly or think on your feet. Practising these responses will help you feel more prepared and less anxious during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you determine if it’s the right fit for you.
