At a Glance
- Tasks: Engage with UK SME customers to drive growth and retention through proactive outreach.
- Company: Dynamic telecom company focused on customer growth and satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access and generous parental leave.
- Other info: Join a supportive team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by building long-term relationships with small and medium businesses.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 30000 - 40000 € per year.
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or inbound blend call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound-focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand, ensuring customers receive timely, high-quality service.
This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you'll be doing:
- Outbound Customer Growth
Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
Hold confident, value-based conversations focused on long-term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed.
Inbound Support (When Required)
Support inbound call volumes during busy periods. Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity.
Customer & Process Excellence
Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes.
Performance & Collaboration
Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a “one team” culture by sharing best practice and helping colleagues.
Essential skills/experience:
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable skills/experience:
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales portals.
Our package:
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Outbound Business Sales Advisor - Customer Growth in Mossley employer: EE
As an Outbound Business Sales Advisor at our company, you will thrive in a dynamic work culture that prioritises employee growth and well-being. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure that our employees feel valued and supported. Join us in a role that not only focuses on customer retention and growth but also fosters collaboration and personal development within a vibrant team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Business Sales Advisor - Customer Growth in Mossley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will boost your confidence in handling objections and help you nail those value-based conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that might just land you the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to customer growth.
We think you need these skills to ace Outbound Business Sales Advisor - Customer Growth in Mossley
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure your application highlights your strong communication and listening skills. Use examples that showcase how you've handled challenging conversations or objections in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs for the Outbound Business Sales Advisor role.
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check your contact details and make sure everything is accurate, as this reflects your compliance mindset.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at EE
✨Know Your Customer
Before the interview, research the company’s customer base, especially SMEs. Understand their needs and challenges so you can demonstrate how you would effectively engage with them during your conversations.
✨Practice Value-Based Conversations
Prepare to showcase your ability to hold confident, value-led conversations. Role-play common scenarios where you might need to protect customers at risk of churn or identify upsell opportunities, focusing on long-term outcomes.
✨Familiarise Yourself with Compliance
Brush up on sales compliance and data protection requirements relevant to the role. Being able to discuss these confidently will show that you have a strong compliance mindset, which is crucial for maintaining customer trust.
✨Showcase Your Team Spirit
Be ready to talk about how you’ve collaborated with others in previous roles. Highlight any experiences where you shared best practices or supported colleagues, as this aligns with the 'one team' culture they value.
