At a Glance
- Tasks: Join a lively sales team, helping customers find the best tech deals.
- Company: EE, a leading telecom company with a vibrant culture.
- Benefits: Competitive salary, uncapped commission, and fantastic perks.
- Other info: Flexible hours and plenty of opportunities for career growth.
- Why this job: Earn while chatting about cool tech in a fun environment.
- Qualifications: Outgoing personality and great communication skills.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 17/08/2026
Full time Role - 37.5 hours Per Week
Lancaster Contact Centre
If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our Lancaster team’s full of people like you – so you’ll be in great company here.
What does being a sales advisor involve?
You’ll join a lively sales team in our Lancaster contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.
Forget what you’ve heard about sales
- Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
- It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.
- People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?
Why you’ll be better off at EE?
- GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.
- UNCAPPED COMMISSION – the more you sell, the more you can earn.
- BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
- GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
- FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
- GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.
Part Time Contact Centre Support Agent in Morecambe employer: EE
At EE, we pride ourselves on being an excellent employer, offering a vibrant work culture in our Lancaster contact centre where outgoing individuals thrive. With competitive salaries starting at £26,116, uncapped commission, and fantastic benefits like 24/7 GP access and discounts on products, we ensure our employees feel valued and supported. We are committed to your growth, providing numerous career paths within EE and BT, all while fostering a sociable and supportive environment that makes every day exciting.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Contact Centre Support Agent in Morecambe
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like EE and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at EE and let us see your personality shine through!
We think you need these skills to ace Part Time Contact Centre Support Agent in Morecambe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and EE.
Get Familiar with Our Brand:Before applying, take some time to learn about EE and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress EE.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which EE will surely appreciate.
