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- Tasks: Help customers navigate their accounts and find the best solutions over the phone.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Starting salary of £26,116, plus bonuses, discounts, and healthcare options.
- Other info: Flexible working hours, career development support, and a fantastic team environment.
- Why this job: Use your life skills to make a real difference in customer service.
- Qualifications: No specific qualifications needed, just great communication and empathy.
The predicted salary is between 26116 - 26116 £ per year.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116.00 (£13.35 per hour), plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Belfast in Moffat employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Belfast in Moffat
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your life experiences to what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how your skills can help customers.
✨Tip Number 3
Be yourself! When you’re chatting with potential employers, let your personality shine through. They want to see the real you and how your life experiences can bring value to their team.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of landing that interview. Plus, we love seeing applications directly from our site!
We think you need these skills to ace Customer Service Advisor - Belfast in Moffat
Some tips for your application 🫡
Show Off Your Life Skills: When you're writing your application, don't be shy about sharing your life experiences! Whether it's raising a family or building strong relationships, these skills are super valuable in customer service. We want to see how your unique background can help you connect with our customers.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it’s super easy to do – just follow the prompts and you'll be on your way to joining our team!
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, whether in family life or through building relationships, and be ready to share these stories during the interview.
✨Understand the Role
Familiarise yourself with the Customer Service Billing role at EE. Research common customer queries and think about how you would handle them. This will show your potential employer that you're proactive and genuinely interested in the position.
✨Emphasise Flexibility
Since the role offers flexibility, be prepared to discuss how you can manage your time effectively. Share examples of how you've balanced responsibilities in the past, whether it's scheduling breaks or managing work-life balance, to demonstrate that you can thrive in a flexible environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about making a positive impact within the company.