At a Glance
- Tasks: Assist customers with mobile billing queries and provide excellent support over the phone.
- Company: Join EE, a leading telecommunications company known for its customer service.
- Benefits: Flexible scheduling, online GP access, and discounts on EE & BT products.
- Why this job: Gain valuable customer service experience while helping people solve their billing issues.
- Qualifications: A helpful nature and strong relationship-building skills are essential.
The predicted salary is between 13928 - 13928 £ per year.
Ee is recruiting for a part-time Customer Service Mobile Billing role at EE Tyneside. You'll assist customers with billing queries over the phone, ensuring they receive the help they need.
Applicants should possess a helpful nature and the ability to foster relationships.
With a starting salary of £13,928.53, rising after 8 months, Ee offers great benefits including flexible scheduling, online GP access, and substantial discounts on EE & BT products.
Mobile Billing Support Specialist — Evening Part-Time employer: EE
EE is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Mobile Billing Support Specialist in Tyneside, you'll enjoy flexible scheduling, access to online GP services, and generous discounts on EE and BT products, making it a rewarding place to grow your career while helping customers with their billing needs.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Billing Support Specialist — Evening Part-Time
✨Tip Number 1
Make sure you know the ins and outs of mobile billing before your interview. Brush up on common customer queries and how to resolve them, so you can show off your helpful nature and problem-solving skills.
✨Tip Number 2
Practice your phone etiquette! Since this role involves assisting customers over the phone, rehearse how you’d handle different scenarios. A friendly tone and clear communication can make all the difference.
✨Tip Number 3
Don’t underestimate the power of a good relationship! Think about how you can build rapport with customers quickly. Share examples from past experiences where you’ve successfully connected with someone to solve their issues.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always on the lookout for passionate individuals who want to join our team, so don’t miss out on this opportunity.
We think you need these skills to ace Mobile Billing Support Specialist — Evening Part-Time
Some tips for your application 🫡
Show Your Helpful Nature:When writing your application, make sure to highlight your helpful nature. We want to see how you’ve gone above and beyond to assist customers in the past. Share specific examples that showcase your ability to foster relationships!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Mobile Billing Support Specialist role. Mention why you’re excited about working with EE and how your skills align with the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and skills. This will help us see your potential quickly!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the basics of mobile billing and common customer service scenarios. Brush up on EE's services and products so you can confidently answer questions and show your enthusiasm for the role.
✨Show Your Helpful Side
Since this role is all about assisting customers, be ready to share examples of how you've helped others in the past. Think of specific situations where you went above and beyond to resolve a customer's issue or build a relationship.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. Make sure to ask clarifying questions if needed and summarise what the interviewer says to show you’re engaged and understanding their needs.
✨Be Yourself
EE values a friendly and approachable nature, so let your personality shine through. Don’t be afraid to show your enthusiasm for the role and the company. A genuine smile and positive attitude can go a long way in making a great impression!
