Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with billing queries and payment issues, providing expert guidance.
- Company: Join EE's Payment Support Team in Darlington, a leader in customer service.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong communication skills are essential.
- Other info: Enjoy a supportive team culture and tailored training for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Where: Darlington
Full time: Permanent
Salary: 25,087 rising to 25,684 at 9 months in role, plus the ability to earn commission
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it's helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of 25,087 rising to 25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Yarm) in Midlothian employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Yarm) in Midlothian
✨Tip Number 1
Get to know the company! Research EE and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at EE, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Service Advisor (Yarm) in Midlothian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant life experiences that showcase your resilience and ability to handle challenging situations.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've supported others in the past, as this will resonate with our mission to provide brilliant, personal service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to explore more about our company culture and values while you're at it!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios, especially those related to billing queries and payment support. This will help you demonstrate your knowledge and show that you're ready to tackle real-life challenges.
✨Showcase Your Life Skills
Since the job values life experience, think about how your personal experiences can translate into skills for this role. Whether it's managing a household or resolving conflicts, be prepared to share specific examples that highlight your resilience and ability to build relationships.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is crucial in customer service. You might even want to ask clarifying questions to demonstrate your engagement.
✨Emphasise Flexibility
The role offers flexibility, so be sure to express your adaptability during the interview. Share examples of how you've successfully managed changing situations in the past, whether it was adjusting to new schedules or handling unexpected challenges. This will align well with the company's values.