At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Dynamic team environment with opportunities for career growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Locations
Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough) employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission potential and a range of benefits that prioritise your well-being and career growth. Our supportive work culture in Merthyr Tydfil fosters collaboration and celebrates success, while our commitment to flexible working ensures you can balance your professional and personal life effectively. With opportunities for ongoing development and community engagement through volunteering days, joining our team means becoming part of a dynamic environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Representative role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can showcase your communication skills and adaptability – these are key in this fast-paced environment!
✨Tip Number 3
Don’t forget to research EE and its products! Knowing what they offer will help you tailor your responses during the interview and show that you’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We love seeing candidates who take the initiative to engage directly with us. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Merthyr Tydfil County Borough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you’ve helped customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can bring value to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers over the phone, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Approach
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond for a client. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Adaptability and Team Spirit
In a fast-paced environment like this, adaptability is key. Be ready to discuss times when you've had to adjust quickly to changes or collaborate effectively with a team. Highlighting your ability to thrive under pressure will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role, team dynamics, or career development opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you too.
