At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Locations
Contact Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, comprehensive family leave, and access to a private GP for you and your loved ones. Our vibrant work culture fosters personal growth through ongoing training and development opportunities, while our commitment to community engagement allows you to take paid volunteering days to make a difference locally. Join our Merthyr Tydfil team and experience a flexible work environment that values your contributions and supports your ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough)
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at EE and ready to take that next step in your career.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight your customer service experience and any achievements that show off your communication skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've put customers first in previous jobs and how you can bring that same energy to our team.
Show Off Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm shine through. We want to know what makes you tick and how you can contribute to our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss times when you've had to adapt quickly to changes or challenges. Highlight your ability to think on your feet and provide solutions, as this will resonate well with the interviewers looking for someone who can thrive in a dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career development at EE. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
