At a Glance
- Tasks: Provide exceptional customer service and support for EE products and services.
- Company: Join the award-winning EE family in North Tyneside.
- Benefits: Starting salary of £21,620 plus amazing perks like discounts and healthcare.
- Other info: Diverse and inclusive environment where everyone belongs.
- Why this job: Launch your career with training, growth opportunities, and a supportive community.
- Qualifications: No specific background needed, just bring your energy and ambition.
The predicted salary is between 12900 - 15100 £ per year.
Start date: February 2026 onwards
Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ
Salary: £21,620 plus incentives throughout the year
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi-award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team, we help people get to grips with everything from their bill and their contract to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Wondering If You're What We're Looking For?
We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What's in it for you?
- A great starting salary of £21,620.00 per year
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor (Wallsend) in Londonderry County Borough employer: EE
At EE, we pride ourselves on being more than just a workplace; we are a family that values diversity and personal growth. As an Apprentice Customer Service Advisor in Wallsend, you'll enjoy a competitive salary, extensive benefits including 24/7 online GP access, and a commitment to your career development through our award-winning apprenticeship scheme. Join us to not only kickstart your career but also to be part of a supportive community that celebrates individuality and fosters a culture of learning and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor (Wallsend) in Londonderry County Borough
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show off how you fit right in. When you chat with them, drop in some examples of how your personality aligns with their family vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a mate. This will help you feel more confident when you're on the spot during interviews or assessments.
✨Tip Number 3
Network like a pro! Connect with current EE employees on LinkedIn or at local events. They might share insider tips or even put in a good word for you when it comes to hiring.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the EE family and starting your exciting career!
We think you need these skills to ace Apprentice Customer Service Advisor (Wallsend) in Londonderry County Borough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charm and enthusiasm. Remember, we’re looking for someone who fits into our family at EE.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. Mention any relevant experience or qualities that make you a great fit for helping our customers.
Show Your Ambition:We love seeing ambition in applications! Share your career goals and how this apprenticeship can help you achieve them. It shows us that you’re serious about your future and ready to learn and grow with us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for you and us!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and its values. Understand their commitment to customer service and how they embrace diversity. This will help you align your answers with what they stand for.
✨Show Your Enthusiasm
EE is looking for candidates who are bold and eager to learn. During the interview, let your passion shine through! Share examples of how you've shown enthusiasm in past roles or experiences, even if they’re not directly related to customer service.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult customer or what excellent customer service means to you. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or what a typical day looks like for an Apprentice Customer Service Advisor. This shows your interest and helps you gauge if it’s the right fit for you.
