At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits package, including healthcare, discounted products, and generous leave policies.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Willenhall) in London employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Willenhall. With tailored benefits that support your wellbeing and lifestyle, including access to a 24/7 online private GP and a market-leading pension scheme, we ensure our employees feel valued and empowered. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers, while enjoying opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Willenhall) in London
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help their SME customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to listen and influence effectively is key. Try role-playing scenarios with a friend or family member to sharpen those skills.
✨Tip Number 3
Stay organised! Keep track of your applications and follow-ups. Use tools like spreadsheets or apps to manage your outreach and ensure you’re on top of your game when it comes to customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Sales Advisor (Willenhall) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to influence and guide through your writing.
Tailor Your Application:Take a moment to customise your application for the Sales Advisor role. Highlight your experience in sales and customer service, and relate it back to how you can meet the needs of our SME customers. We love seeing how you connect your skills to what we do!
Be Data Savvy:Since you'll be using IT systems and databases, mention any relevant experience you have with these tools in your application. Show us you're comfortable with technology and can keep things organised, as this will be key in supporting effective decision-making.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Showcase Your Customer Service Skills
Be prepared to discuss how you've handled customer enquiries in the past. Think of specific examples where you’ve successfully met customer needs or resolved issues. This will demonstrate your ability to provide excellent service and build relationships.
✨Prepare for Target-Driven Questions
Since this role is target-driven, expect questions about how you’ve achieved or exceeded targets in previous roles. Have some examples ready that highlight your motivation and strategies for meeting sales goals, as this will resonate well with the interviewers.
