At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits package, including healthcare, discounted products, and generous leave policies.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Rowley Regis) in London employer: EE
At BT, we pride ourselves on being an exceptional employer, particularly for our Sales Advisors in Rowley Regis. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including access to a 24/7 online GP and generous parental leave, ensures that our employees' wellbeing is a top priority. With ample opportunities for personal and professional growth, you will thrive in a target-driven environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Rowley Regis) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into BT’s products and services. This way, you can show off your knowledge and how you can meet customer needs effectively.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to listen and influence is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Be ready to talk numbers! Brush up on your sales achievements and be prepared to discuss how you've met or exceeded targets in the past. It shows you're driven and results-oriented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Sales Advisor (Rowley Regis) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your application highlights your ability to listen and convey messages clearly. Use examples from your past experiences to demonstrate how you've influenced or guided customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who understand our needs and can show how they fit in.
Be Data Savvy:Mention any experience you have with IT systems, databases, or software packages. Since you'll be keeping sales tools and customer information organised, showing that you're comfortable with tech will definitely give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Showcase Your Sales Experience
If you have previous sales experience, be ready to discuss specific examples where you achieved or exceeded targets. Highlighting your successes will show that you’re driven and motivated, which is exactly what they’re looking for.
✨Be Ready to Adapt
The role requires adaptability and a willingness to learn. Be prepared to discuss how you've successfully adapted to new methods or feedback in past roles. This shows that you can thrive in a target-driven environment and are open to growth.
