At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, generous leave policies, and discounted products.
- Other info: Great opportunities for growth and a supportive team culture.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills, IT savvy, and a passion for sales.
The predicted salary is between 25000 - 30000 £ per year.
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Halesowen) in London employer: EE
BT is an exceptional employer, offering a dynamic work environment in Halesowen where Sales Advisors can thrive. With a strong focus on employee growth and wellbeing, we provide tailored benefits including access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme. Our culture encourages adaptability and continuous learning, making it an ideal place for those looking to build meaningful relationships with customers while achieving their career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Halesowen) in London
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence effectively is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Show off your sales experience! Even if it’s not extensive, highlight any relevant achievements or experiences that demonstrate your ability to meet targets. Use specific examples to illustrate your success in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Advisor (Halesowen) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to influence and guide through your words.
Tailor Your Application:Take a moment to align your experience with the job description. Highlight any sales experience or customer service skills you have that match what we’re looking for. Personalising your application shows us you’re genuinely interested!
Be Data Savvy:Mention any experience you have with IT systems or databases. Since we value being organised and up-to-date with customer information, showing your comfort with tech will definitely give you an edge in your application.
Keep It Professional Yet Friendly:While we love a casual tone, remember to keep it professional. A friendly yet polished application can help us see your personality shine through, making you stand out as a great fit for our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will show that you’re ready to hit the ground running and achieve those targets.
✨Prepare for Target-Driven Questions
Expect questions about how you’ve achieved or exceeded targets in the past. Be ready to share specific examples that highlight your motivation and ability to organise your workload to maximise outcomes.
