At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join BT, a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits including 24/7 online GP access, generous leave, and discounted products.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Coventry) in London employer: EE
BT is an exceptional employer, offering a dynamic work environment in Coventry where Sales Advisors can thrive. With a strong focus on employee growth and wellbeing, we provide tailored benefits including access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme. Our culture encourages adaptability and continuous learning, making it an ideal place for those looking to build meaningful relationships with customers while achieving their career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Coventry) in London
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t shy away from showcasing your sales experience! Even if it’s not extensive, highlight any achievements or targets you've hit in previous roles. We love seeing that drive and ambition!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and benefits right there.
We think you need these skills to ace Sales Advisor (Coventry) in London
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT’s products and services inside out. This will help you tailor your application to show how you can meet customer needs effectively.
Show Off Your Communication Skills:Since the role requires strong communication, make sure your application reflects this. Use clear, concise language and demonstrate your ability to influence and guide through your writing.
Highlight Your Sales Experience:If you've got sales experience, flaunt it! Share specific examples of how you've achieved or exceeded targets in the past. This will show us you're driven and ready to thrive in a target-driven environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past experiences where you've successfully dealt with customer enquiries or resolved issues. Highlight how you set expectations and provided solutions, as this aligns perfectly with the job requirements.
✨Prepare for Target-Driven Questions
Since the role is target-driven, think about times when you've achieved or exceeded targets in previous roles. Be prepared to discuss your strategies for staying motivated and organised to maximise outcomes, as this will demonstrate your suitability for the position.
