At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounted products.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Confident communicator with sales experience and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Bilston) in London employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Bilston. With tailored benefits that support your wellbeing and lifestyle, including access to a 24/7 online private GP and generous parental leave, we ensure our employees feel valued and empowered. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers, all while enjoying a supportive team atmosphere and opportunities for personal advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Bilston) in London
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence effectively is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Show off your sales experience! Even if it’s not extensive, highlight any achievements or targets you've hit in previous roles. Use specific examples to demonstrate your ability to drive results and build relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Advisor (Bilston) in London
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear, concise, and engaging. Use language that showcases your ability to listen and influence, just like you would in a conversation with a customer.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in sales and customer service. Mention specific skills that align with the job description, like your familiarity with IT systems and your adaptability in a target-driven environment.
Highlight Your Achievements:If you've got a track record of hitting targets or exceeding expectations, shout about it! Use your application to provide examples of how you've successfully developed relationships with customers or identified new business opportunities. This will show us you're driven and results-oriented.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, make sure to apply through our website! It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team.
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Research BT's sales methodologies and be prepared to discuss how you would apply them in real-life situations. Understanding effective questioning techniques and how to landscape accounts will give you an edge during the interview.
✨Show Your Target-Driven Mindset
Be ready to share examples from your past experiences where you achieved or exceeded targets. Highlighting your motivation and ability to focus on outcomes will resonate well with the interviewers, as they are looking for someone who thrives in a target-driven environment.
