At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive family leave.
- Other info: Enjoy volunteering days and discounts on mobile and broadband products.
- Why this job: Make a real impact while developing your career in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with development opportunities.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On target commission available.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. Every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in London employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant team culture fosters personal growth and career development, ensuring that every employee has the support they need to thrive in a fast-paced environment. Located in the heart of Lancaster, we provide flexible working options and opportunities for community engagement, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences where you've excelled in customer service or met targets. Be ready to share these stories to demonstrate how you can bring value to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your work history, focus on specific achievements and results. Did you exceed sales targets or receive positive feedback from customers? We love to see how you’ve made a difference in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. What are you waiting for?
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer queries in the past, demonstrating your ability to adapt and provide solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations. Think about times when you’ve gone above and beyond for a customer or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Team Spirit
EE values collaboration, so be ready to discuss how you work well in a team. Share experiences where you’ve contributed to team success or supported colleagues. Highlighting your ability to celebrate successes together will resonate well with their culture.
