At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Other info: Enjoy career growth, volunteering days, and great discounts.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Representative in Llantrisant employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including access to a private GP, generous family leave, and career development opportunities. Our vibrant work culture in Merthyr encourages flexibility and community engagement, allowing you to thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Llantrisant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your pitch! Before you head into any interviews, make sure you can confidently explain why you're the perfect fit for the role. Highlight your communication skills and adaptability – they’re key for a Customer Service Representative.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining our team at EE. Plus, it’s a great way to stay updated on new opportunities and company news.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Customer Service Representative in Llantrisant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you’ve successfully met targets or helped customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can bring energy and ambition to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers, make sure your written application demonstrates your communication skills. Keep it clear, concise, and engaging – just like you would when talking to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of situations where you had to adjust quickly to changes or handle unexpected challenges. Be ready to share these examples during your interview to highlight your flexibility and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career development at EE. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
