At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator in Llantrisant employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including access to a private GP, generous family leave, and career development opportunities. Our vibrant work culture in Merthyr encourages flexibility and community engagement, allowing you to thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Llantrisant
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing with a friend or family member. This will help you feel more confident when it comes to handling calls and building relationships.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Call Centre Operator in Llantrisant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your work history, focus on specific achievements or targets you've met in previous roles. This will help us see how you can bring that same drive and determination to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and how they relate to customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past roles where you successfully resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Adaptability
This role requires quick thinking and adaptability. Be ready to discuss times when you've had to adjust to new information or changes in a fast-paced environment. Highlight your ability to stay calm under pressure and how you thrive in dynamic situations.
